VoyaGear – Terms & Conditions

Welcome to VoyaGear! These Terms & Conditions outline your rights and responsibilities when shopping with us. By placing an order on our website, you agree to the terms below.

1. Definitions

  • Cooling-off Period: 14 days to cancel your order without needing to give a reason.

  • Consumer: A person purchasing for personal use.

  • Distance Contract: An order placed online without face-to-face contact.

  • Durable Medium: A method to store and reproduce information (e.g., email).

  • Entrepreneur: VoyaGear, the business providing luggage and travel accessories.

  • Right of Withdrawal: Your right to cancel an order during the cooling-off period.

2. Applicability

These Terms apply to all purchases made through. By placing an order, you confirm you’ve read and accepted these terms.

3. Company Information

Business Name: MIG COMMERCE LIMITED
Registration Number: 78135819
Address: FLAT B01, 2/F, KIN TAK FUNG IND BUILDING, 174 WAI YIP STREET, KWUN TONG HONG KONG
Email: info@the-voyagear.com
Website: www.the-voyagear.com

4. Our Offer

  • All products are clearly described with accurate images and pricing.

  • Prices include applicable taxes and shipping info.

  • Offers are valid while supplies last and may be changed at any time.

5. Contract Formation

A purchase contract is formed once payment is completed.
You’ll receive an order confirmation by email.
We reserve the right to cancel orders due to errors or suspected fraud.

6. Right to Cancel

You may cancel your order within 14 days of delivery.

  • Notify us by email.

  • Return items in original condition within 14 days of cancellation.

  • Refunds are processed within 14 days of receiving returned goods or proof of return.

7. Returns & Refunds

  • Return shipping is your responsibility unless the item is faulty.

  • Items must be unused and in original packaging.

  • Refunds are issued to the original payment method.

8. Pricing

  • All prices are in USD.

  • We reserve the right to correct pricing errors.

  • International customers are responsible for duties, taxes, and import regulations.

9. Product Quality & Warranty

Our products meet quality expectations and are covered against manufacturing defects.
Issues must be reported within 14 days of receiving your order.
Warranty excludes misuse, third-party repairs, or normal wear and tear.

10. Shipping & Delivery

  • Orders ship to the address provided during checkout.

  • Delivery within 30 days unless stated otherwise.

  • If delays occur, you’ll be notified.

  • If an item becomes unavailable, we may offer an alternative or a full refund.

11. Payments

We accept major credit cards, PayPal, and secure online payments.
Please contact us promptly for any billing issues.

12. Complaints & Support

We’re here to help!

  • Contact us within 7 days of discovering any issue.

  • We’ll respond within 14 days.

  • If valid, we’ll offer repair, replacement, or a refund.

13. Dispute Resolution

We aim to resolve any issues quickly and fairly.
If needed, disputes may be referred to an independent resolution service.

14. Force Majeure

VoyaGear is not liable for delays due to events beyond our control (e.g., natural disasters, strikes, or technical failures).

15. Governing Law

These Terms are governed by U.S. law unless local consumer protection laws apply.

16. Updates to Terms

We may update these Terms occasionally.
The latest version will always be available on our website. Please review before each purchase.